FREQUENTLY ASKED QUESTIONS

What are the shipping times for your products in United Kingdom and Ireland ?  

We need 1-2 days to process the orders

Then 7-10 days to deliver it to you.

 

Do you provide product tracking/tracing information?

Yes, please wait 2 days after your order and ask us via email at support@kursava.com.

There are items missing from my order, what is going on?

Our products are shipped separately depending on your order. For example, if your order contains items from two different warehouses, two deliveries will be made. The rest of the order will probably arrive shortly.

I received a damaged item. What can I do?

We're sorry to hear that. Simply send us an image of the damaged item to the email address:  support@kursava.com   and we'll send you a similar replacement as soon as possible.

I still haven't received my order. Why is it taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order at any time and see where it is. If you still need help tracking your package or would like more information, you can contact us via email at:    support@kursava.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you would still like to receive a refund for your order, we can of course process the payment as long as the claim is made within 30 days of the order date and the product(s) in question are not on sale. For more information, please read our refund policy .